Troubleshooting / FAQ |
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Startup
Problem: There is an Invalid System Time message when the program is started. Answer: The system clock on the reader stops when both the main battery and an internal backup battery run out. (The backup battery is automatically recharged from the main battery and it can run on its own to maintain the system clock). When the system clock stops, it is reset to a start date when it is next powered up with a charged battery.
StockCheck has an invalid system time detector to prevent it from being used when the internal clock is invalid since it may not make sense to timestamp scans with invalid times. You just need to set the system time by tapping on the clock in the Windows Mobile task bar and restart the program.
Adding Cells
Problem: I'm not able to scan a new tag into the current worksheet. Possible reasons:
Problem: When I scan a new tag, more than one shows up. Answer: The MC3090Z is a
long range reader and if it is used for setup, tags should be
sufficiently isolated. If this continues to be a problem, or if the
process gets to be too tedious, some alternatives include
using:
Deleting Cells
Problem: I'm not able to delete rows or worksheets. Answer: The user privilege "Can delete rows" option is turned off.
Editing Cells
Problem: I can't edit some cells in StockCheck. Possible reasons:
Viewing Cells
Problem: I can't see some cells from the Excel file. Answer: For each worksheet, StockCheck will only show cells in a contiguous "work area" that it looks for on startup. It first looks for for the "Rfid Tag" column header and then looks left, right and down to determine this "work area". All other cells are left alone for your use. There is more information about this on the Working with Excel page.
Scanning
Problem: I'm having trouble scanning a tag. Possible reasons:
Problem: I have already set up my inventory lists and I don't want the StockCheck to add any new tags that are scanned. Answer: You can go to the Tools menu > Preferences > Worksheets tab, and uncheck the "Add new tags" option to turn tag addition off.
Other
If you run into a problem not covered here, we can be reached at support@immediasys.com.
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